Operational Framework
Masterguard have formally defined their command and control structure which, as a result, is stable and robust. However, this structure is not rigid. Masterguard have a highly flexible management framework that enables them to adapt to different situations and environments. They also have flexible definitions for roles and responsibilities that can be easily tailored to the client's needs. Masterguard are disciplined in their use of professional communication protocols that enhance their performance and reliability. Staff performance is regularly assessed to ensure the highest standard of service.
As part of their commitment to total customer satisfaction, Masterguard directors are available 24 hours a day, every day of the year for client support and consultation.
Electronic Reporting
Masterguard are committed to process transparency and to providing a high level of customer service to their clients. As part of this commitment Masterguard have put in place an electronic reporting system for it's security guards. The system comprises three components:
- Palm Pilot - used to digitally record events and any required reports
- Digital Camera - used to record any events where photographic evidence is required
- Electronic Submission - the reports and photos are submitted electronically
